What we do

RoofLeakingRepair.com is a free matching service. When a homeowner sends us a request about a leaking roof, we pass it to a local roofing contractor who works in that area and handles that kind of repair.

That is the whole service. We are not a roofing company. We do not carry out repairs, we do not employ roofers, and we do not inspect roofs ourselves. We do not charge homeowners anything for the introduction.

What we are not

We are not a contractor. The people who inspect your roof and quote for the work are independent contractors. They are responsible for the work they do, the price they quote, and any guarantee they offer.

We are not a price comparison site. We do not publish fixed prices, because no honest roofer can price a job without seeing it. Any figures on this site are labelled as general estimates, and that is all they are.

We do not guarantee any contractor. We try to connect you with people who do good work in your area, but the decision to hire is yours and the contract is between you and them. Please do your own checks — ask for their company registration, ask for references, and get the quote and any guarantee in writing.

How we choose who we pass your request to

We look at your area, the type of roof, and the kind of problem you have described, then pass the request to a contractor who works on that. If we do not have anyone suitable for your area, we will tell you rather than pass it to someone who does not cover it.

Contractors pay us for introductions. You do not. That is how the service is free for homeowners.

Privacy notice (PDPA)

This notice explains how we handle personal data under Malaysia’s Personal Data Protection Act 2010.

What we collect

Only what you choose to send us: your name, your area or postcode, a description of the problem, and any photos or contact details you include. If you use the WhatsApp button, the conversation happens on WhatsApp and is subject to WhatsApp’s own privacy terms.

Why we collect it

To pass your request to a contractor who can help, and to follow up on whether you were contacted. That is the only purpose.

Who we share it with

The contractor we connect you with, so they can contact you about the job. We do not sell your information, and we do not pass it to other contractors or to anyone else for marketing.

How long we keep it

For as long as needed to handle your request and any follow-up. After that we delete it, unless you have asked us to keep in touch.

Your rights

Under the PDPA you can ask to see the personal data we hold about you, ask us to correct it if it is wrong, ask us to stop using it, or ask us to delete it. Message us and we will action it.

Security

We take reasonable steps to protect what you send us. No system is perfectly secure, so please do not send anything sensitive that is not needed for the job — for example, do not send copies of identity documents or bank details.

Cookies and analytics

This site may use cookies to function correctly and to understand which pages are useful. We do not use them to build advertising profiles of you.

Accuracy and liability

The information on this site is general guidance about roof leaks in Malaysian homes, written to help you understand what you are dealing with. It is not a professional inspection, a diagnosis of your specific roof, or a substitute for advice from a qualified contractor who has seen the property.

We take care to keep the content accurate, but building types, materials, and conditions vary, and we cannot accept liability for decisions made on the basis of general information alone. Any work you commission is a matter between you and the contractor you choose.

Safety

Please do not attempt roof work yourself. Roofs are dangerous, particularly wet metal decks and steep pitches, and falls are among the most serious home injuries there are. All work described on this site should be carried out by an experienced, insured contractor.

Get in touch

Questions about this notice, a request about your data, or a problem with a contractor we connected you with — message us. If a contractor behaved badly, we want to know; it affects who we work with.